Vandon Removals

Ensure, Insure and protect: No Small prints, No Invisible Penalty Lines, No convenience at your expense

Our Job is to honestly and genuinely advise you and carry out services in a manner that works well in your best interest, while your role is to give us all the information needed to accurately and precisely tailor make the quote for your needs. True, Substantial Assurance not just invisible Insurance that is hard to reach.

1. Terminology

1.1 Any reference in these conditions to “we” or “us” is a reference to the Contractor. Any reference in these conditions to “you” is a reference to the Customer. Any reference to “Insurance Option” is to the Insurance Option set out in Clause 9A. “Goods” means the goods being removed and/or stored.

2. Quotations

2.1 Are Fixed and the price changes if you require additional services apart from what was initially agreed at the time booking the contract? Charges would be quoted on the service day as required.

Additional charges outlined below:

• 2.2 Waiting time charges between 17:00 – 19:00.
• A) Emergency Storage Charges in the event of failure to obtain keys for the new house
• B) Disposal of unwanted non declared items during the conducting of services agreed.
• C) Change of address (Fuel Cost, Mileage difference greater than 10 miles from the collection or the delivery address initially given, floor Surcharge, more labour hours)

2.3 Access to the collection or delivery point is inadequate or the approach is unsuitable for our vehicles. Country side roads, Cottages, Barns, Trees, bridges, road barrier height restricting bars, weak bridges etc……

2.4 The entrance or exit to the premises, stairs, lifts, or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration or additional men power. Narrow doors, narrow side alleyways, extensions, loft conversions, banister rails, narrow landing, removal of double glazing windows, PVC doors, removal of heaters, lightings or fixtures i.e. electrician, gas person etc.

2.5 Any parking or other fees or charges that we have to pay in order to carry out services on your behalf. Toll charges, Building parking restriction, vehicle wheel clamps, lift services etc.

3. Excluded Properties

3.1 For Safety and Hygiene the following items are not packed, moved or covered in the quotation or the insurance.

Odour Chemicals, Colour, flammable liquids, Cash, Jewellery, laptop, personal files, Hard drives, cigarettes, Vodka, Whisky, paint, Spray cans, spirits, Varnish, Watches or Hard drives, Kids, pets, :), Aged wines, Tobacco, Fireworks, Firearms, Livestock, and finally, Furs, perfumery, foodstuffs or perishable goods, gas bottles, fish etc.

3.2 Take up or lay fitted floor coverings.

3.3 Dismantle or assemble unit or system furniture (flat-pack), fitments or fittings.

3.4 Disconnect or reconnect appliances, fixtures, fittings or equipment.

4. Customers Responsibility

4.1 Declare to us the value of the goods being removed and/or stored.

4.2 Be present or represented throughout the duration of services.

4.3 Take all reasonable steps to ensure that nothing should be removed or is left behind and nothing is taken away in error.

4.4 Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.

4.5 Take responsibilities to pack and transport items mentioned in clause 3.1 above.

4.6 Provide and keep us updated with a contact address and two mobile numbers for correspondence during removal transit and/or storage of goods.

4.7 We accept no responsibility for loss or damage to goods after they are delivered into a self-storage facility after we have departed from the facility and handed all keys and codes to you as the customer and if the goods are subsequently handled by another party.

4.8 Its your responsibility to give us all the information related to your moving and property requirements.

4.9 Your responsibilities to close doors and windows as our crew don’t take responsibility for keys, fobs, codes or the property.

4.10 Its your responsibility to pay for the services with enough funds. We accept transfer, Card, and cash.

4.11 Its your responsibility to give us 5 days minimum notice to change the removal date, services or if you need access to the goods while they are in storage.

4.12 Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.

5. Ownership of the Goods

5.1 Its your responsibility to Appoint a maximum of 1 person as the ‘customer’ with decision making power to avoid damages, confusion, or loss of items. The goods to be removed are the sole property of the customer and the customer or the partner or ex-partner would later claim for a missing item.

6. Postpone or Cancellation

6.1 If you postpone or cancel this contract we may charge according to how much notice you provide prior to the agreed removal date:

• More than 5 days before the removal was due to start: No charge.
• Less than 5 days before the removal was due to start: 50% of the deposit paid.
• On the day the work starts or at any time after the work commences: 50% of the total removal charge.

7. Payments for Services

7.1 All payment for services must be as cleared funds in advance of the date services conducted by 13:00.

7.2 Card payments take up to 5 days to clear and are subject to 2.5% surcharge of the total amount.

7.3 On the move date the payable method is Bank Transfer, or cash.

7.4 You may not withhold any part of the agreed price on the move date. Additional surplus services added on the move date would be billed separately and Damages, breakages or insurance claims are not a valid excuse to withhold money for the services already rendered.

7.5 Any payment queries must be directed to head office prior to payment on the day, removal staffs do not have the facility or authorisation to amend quotations or sum due.

7.6 We have the right to charge a reasonable administration charge in the event that a customer who has not paid all sums upon delivery cannot subsequently be contacted.

7.7 All due payment must be cleared at end of each day even if additional service or deliveries have to be continued into another day.

7.8 Failure to pay for the services would result in additional charges.

7.9 All due charge(s) for services provided are required to be paid in full by 13:00 on the move day the goods unless otherwise given in writing by us. Failure of payment will be prosecuted; details will be gained through all necessary methods and resources to prosecute the individual responsible.

7.10 We have the right to take your goods, store, charge all the costs involved in this procedure, and only deliver back if the payment has been made in full including delivering back costs. In the case of late payment interest will be charged at the rate of 12.25%. Under the provisions of “The Late Payment of Commercial Debt, (Interest) Act 1998”. Information will be forwarded to debt collectors, bailiff will be sent if required, will also be black listed. Holding any due payment will also invalidate any insurance cover according to our terms and conditions.

9. Our Liability for Loss or Damage

Our liability for loss or damage is limited, as set out in clause 8(a) below. You may request us to increase our liability, as set out in clause 8(c) below, subject to our express written agreement in advance of carrying out the removal and/or storage and payment of an additional charge.

9.1 Always subject to receiving your itemised valued inventory and request in writing to increase our liability, prior to the removal and/or storage commencing, we may offer to extend our maximum liability to the value declared by you to us. This is not an insurance on the goods and you are strongly advised to accept the insurance offered in our quote or if arranging insurance cover yourself, you are advised to show this contract to your insurance company.

9.2 Other than by reason of our negligence, we will not be liable for any loss, damage or failure to produce the goods if it is caused by those circumstances set out in the following:

• A) For electrical or mechanical derangement to any appliance, instrument or equipment unless there is evidence of external impact.
• B) To any goods in wardrobes, drawers or appliances, or in a package, bundle, case or other container not both packed and unpacked by us.
• C) By normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances. MDF and other older furniture items affected by moth/vermin and other similar infestation.
• D) To Odour Chemicals, Colour, flammable liquids, Cash, Jewellery, laptop, personal files, Hard drives, cigarettes, Vodka, Whisky, paint, Spray cans, spirits, Varnish, Watches or Hard drives, Kids, pets, :), wines, Tobacco, Fireworks, Firearms, Livestock, and finally Furs, perfumery, foodstuffs or perishable goods, gas bottles, fish etc.
• E) War, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action or other such events outside our reasonable control.
• F) Fire howsoever caused.
• G) Refrigerated or frozen food or drink and plants.
• H) Scratching, bruising or denting.
• I) Loss or damage of motor vehicles / goods / furniture caused by scratching, denting and marring unless You obtain from us a pre-collection condition report. Most of items we move are not brand new and it is not possible to make a note of scratches or the current condition of every item which is the reason why scratches are not covered in the insurance unless you request a pre-collection report of item/s for which charges may apply.
• J) RESTRICTED ACCESS — We will not be liable if requested to carry out odd jobs from an area with restricted access, especially when a customer confirms by signing and confirming that ‘The company will not be liable for removal of certain items that may cause damage to the property and / or the effects.’
• K) We do not accept any liability for goods confiscated, seized or removed by Customs Authorities or other Government Agencies.

10. Time Limits for Claims

10.1 For goods which we deliver, you must note any visible loss, damage or failure to produce any goods at the time of delivery. The field Supervisor and our representative will help you do this in the Job incident report.

10.2 If you or your agent collect from our warehouse, you must note any loss or damage at the time the goods are handed to you.

10.3 Notwithstanding clause 8, we will not be liable for any loss of or damage to the goods unless a claim is notified to us or our foreign correspondent in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within seven (7) days of collection of the goods from us or delivery of the goods by us, as the case may be. Day one of seven to start the day after either their collection by you or delivery by us to their destination.

10.4 The time limits referred to in clauses 10.1, 10.2 and 10.3 above shall be essential to the contract.

10.5 Upon your written request we may at our discretion agree to extend your time for compliance with clause 10(c), PROVIDED your request is received within the time limits provided for and subject to this proviso we will not unreasonably refuse such a request.

11. Delays in Transit

11.1 In the event that the agreement is terminated under clause 10.3 and we have part performed any of our obligations under this agreement, including but not limited to a completed or part-completed packing service and/or any storage requirement, any charges incurred by us at the time of your termination under clause 10.3 shall become chargeable in accordance with our standard rates applicable at the time.

11.2 Unless we give a specifically agreed written timescale then arrival and departure times are an estimate only.

11.3 If we do not keep to an agreed written time scale schedule and any delay is within our reasonable control we will pay your reasonable expenses which arise as a result of our not keeping to the agreed written time schedule. If through no fault of ours we are unable to deliver your Goods, we will take them into store. This contract will then be fulfilled and any additional service(s), including storage and delivery, will be at your expense.

11.4 We shall not be in breach of this agreement nor liable for delay in performing, or failure to perform, any of our obligations under this agreement if such delay or failure results from events, circumstances or causes beyond our reasonable control including but not limited to adverse weather conditions. In such circumstances we shall be entitled to a reasonable extension of time for performing such obligations, provided that if the period of delay or non-performance continues for 4 weeks then you may terminate this agreement, without penalty by giving not less than 7 days written notice to us.

12. Damage to Premises

12.1 We shall only be liable for damage to premises caused by our negligence. Any damages to premises must be noted on the delivery receipt and confirmed in writing to us within seven days unless you request a reasonable extension which we agree in writing. Because third party contractors or others are frequently present at the time of collection or delivery it is not always possible to establish who was responsible for loss or damage. If we are negligent or in breach of contract or otherwise responsible for causing loss or damage to your premises we will pay you the cost of repairing the damaged area.

12.2 If we cause damage as a result of moving goods under your express instruction, against our advice, and where to move the goods in the manner instructed will inevitably cause damage, we shall not accept that we were negligent.

12.3 If we are responsible for causing damage to your premises or to property other than goods submitted for removal and/or storage, you must note this on the worksheet or delivery receipt, however if it was done under your instruction and you took liability for it. We will not be liable if requested to carry out odd jobs from difficult/restricted access specially when a customer confirms by signing and confirming the extra part of the acceptance form that ‘The company will not be liable for removal of certain items that may cause damage to the property and / or the effects.’ This is essential to the contract.

13. Our Right to Sub-Contract the Work

13.1 We reserve the right to sub-contract some or all of the work.

13.2 If we sub-contract, then these conditions will still apply.

14. Our Right to Hold the Goods

14.1 We shall have a right to withhold and/or ultimately dispose of some or all of the goods until you have paid all our charges and any other payments due under this or any other contract. These include any charges that we have paid out on your behalf. While we hold the goods and wait for payment you will be liable to pay all storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply.

15. Route and Method

15.1 We have the full right to choose the route for collection and delivery.

15.2 Unless it has been specifically agreed in writing on our Quotation, other space/volume/capacity on our vehicles and/or the container may be utilised for consignments of other customers.

15.3 Advice and information. Advice and information in whatever form it may be given is provided by the company for the customer only. Any oral advice given without special arrangement is provided gratuitously and without contractual liability.

15.4 Applicable law. This contract is subject to the law of the country in which the office of the company issuing this contract is situated.

15.5 The manner in which Goods are transported and whether we use conventional or containerised storage shall be within our sole discretion unless otherwise confirmed in writing.

16. Storage Services

The following terms in addition to all other terms set out in this document will apply to all contracts for the storage of Goods:

16.1 If you require storage facilities you are obliged to provide a forwarding address and notify us in writing if it changes. All correspondence and notices will be deemed to have been received by you seven days after posting it to the last forwarding address recorded by us.

16.2 Where we provide an inventory of Goods stored on your behalf it will be accepted as accurate unless you provide us with written notice of any errors or omissions within 14 days of our posting the inventory to you.

16.3 All charges for storage services are payable in advance. All our charges including removal charges must be paid in full in cleared funds before any Goods are released from storage and we shall be entitled to exercise a lien over those Goods until we receive payment of all charges due from you to us.

16.4 On giving you 28 days’ notice we are entitled to require you to remove your Goods from our custody and pay all money due to us. Any such notice will tell you that we will dispose of your Goods three months thereafter if you fail to pay all outstanding sums due to us and, in that event, we will do so without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest.

16.5 If your payments are up to date we will not end this contract except by giving you three calendar months’ notice in writing. If you wish to terminate your storage contract you should give at least 14 days’ notice. Whilst we will use reasonable endeavours to arrange the release of your Goods on the dates you require, specific dates cannot be guaranteed.

16.7 If you choose someone else to collect your Goods from our storage facilities we are entitled to make a charge for handing them over. Our responsibility for such Goods will cease upon their being handed over to your chosen representative.

17. Staff Abuse

Verbal or threatening behaviour will not be tolerated. If the driver is forced to leave the job because of abuse from the customer verbal or otherwise the customer will still be liable to pay in full. The relevant United Kingdom law shall govern these terms and conditions, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.