Welcome to Vandon Removals terms and conditions, which apply to your use of the www.vandonremovals.com website. By accessing this website, you agree to be bound by them.

These conditions set out the terms of the contract between the Removal Contractor (“the Contractor”) and you (“the Customer”) and explain your rights and obligations and responsibilities and those of the Contractor.

1. DEFINITIONS
1.1 Any reference in these conditions to “we” or “us” is a reference to the Contractor.
1.2 Any reference in these conditions to “you” is a reference to the Customer.
1.3 “Goods” means the goods being removed.

2. Quotations
2.1 Quotations are inclusive to VAT but do not include any other customs duties, levies or fees payable to government or other statutory bodies and all such duties or fees (if any) will be payable by you in addition to the quoted price.
2.2 We reserve the right to amend it or make additional charges if any of the following have not been taken into account when preparing the quotation:
2.2.1 If due to any circumstances outside our control the work is not carried out or completed within 3 months of the data stated in the quotation.
2.2.2 Our costs increase as a result of currency fluctuations or changes in taxation or freight charges beyond our control.
2.2.3 We have to collect or deliver goods at your request above the ground floor.
2.2.4 We supply any additional services.
2.2.5 There are delays or events outside our reasonable control which will make an additional charge.
2.2.6 The work is carried out outside of normal business hours (between 6.00am and 12.00am) at your request.
2.2.7 Any parking or other fees or charges that we have to incur and pay in order to carry out the services you require. In all these circumstances you will be responsible for the extra charges.
2.3 Our quotation is not a guarantee that we have vehicles available on the day you require. Accordingly, your signed acceptance of our quotation does not constitute a contract between us until you have our written confirmation that we can move your goods on your required date. Such confirmation will be sent within one- two working days of our receipt of your acceptance.

3. Additional work 
Unless previously agreed in writing, the following is not included within the quotation: –
3.1 Dismantle or assemble unit-furniture (flat-pack), fittings or fitments (and in any event these works will not be covered by any insurance provided.)
3.2 Disconnect or reconnect appliances, fittings or equipment.
3.3 Taking up or removal of fitted floor coverings.
3.4 Take down or re-hang curtains, blinds or other window coverings.
3.5 The movement of any item or items which our staff reasonably believe they cannot move safely due to its nature or its position.
3.6 You are recommended to make arrangements for any such work.

4. Customer’s responsibility
It is your sole responsibility to:-
4.1 Declare to us the proper value of the goods.
4.2 Obtain at your expense all documents necessary for the removal to be completed.
4.3 Be present yourself or appoint a representative at the departure and destination points to ensure that nothing is done in error or is left in the wrong room.
4.4 Prepare adequately and stabilise all appliances prior to their removal.
4.5 Take reasonable precautions to prevent the unauthorised removal of goods not belonging to you and check to ensure that your goods are duly removed.                                                                                                                                                                                                                                   4.6 We will not be liable for any loss or damage, costs or additional charges that may arise as a result of your failure to fulfil these obligations.

 

5. Ownership of goods
By entering into this contract, you confirm to us that:-
5.1 The goods being removed are your own property; or
5.2 You have the authority of the owner of the property to make this contract in respect of the removal of the goods.
5.3 You will be responsible to pay for any claim for damages and/or costs against either of the above if this proves to be untrue.

6. Excluded goods
The following items are specifically excluded from this contract and will not be removed, unless previously agreed:-
6.1 Prohibited, stolen goods, drugs, potentially dangerous, damaging or explosive items.
6.2 Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins, or goods or collections of a similar kind.
6.3 Any goods likely to encourage vermin or other pests or to cause infection.
6.4 Refrigerated or frozen food or drink.
6.5 Any animals including pets, birds or fish.
6.6 Cars, boats and caravans.
6.7 Furs, perfumery, wines, spirits, tobacco, cigars, cigarettes, foodstuffs, perishable goods or any kind of explosives.
Such goods will not be removed by us except without prior written agreement. If you submit such goods without our knowledge and prior written agreement, we will not be liable for any loss or damage except when death or injury is caused by our negligence or that of our employees or agents and you will indemnify us against any charges, expenses, damages or penalties claimed against us by third parties. In addition, we shall be entitled to dispose of (without notice) any such goods which are listed under paragraphs 6.

7. Postponements/Cancellations
If you postpone or cancel this contract, we may charge according to how much notice you provide prior to the agreed removal date: –

7.1 More than 7 working days prior to the removal: no charge, 3-4 working days before the removal date: not more than 50% of the total removal charges, less than 24 hours: 100% of the total removal charges.

7.2 Condition 7.1 will not apply if you elect to take any removal postponement/cancellation protection waiver for which we have quoted.

8. Payment of Removal Charges
8.1 Unless you have our written agreement to the contrary you must pay our charges, so we have cleared funds prior to the delivery of your goods.                                                                                                                                                                                                                                                 8.2 Unless we agree otherwise, you may not withhold any part of the agreed price.                                                                                                       8.3 Payment terms may only be varied with our written agreement in advance

We reserve the right to terminate this contract if payment is not received before the removal date, and not to carry out any services quoted for. Failure to comply with our payment terms will also mean that the goods are not insured.

8. Our liability for loss or damage
8.1 Restricted liability
8.1.1 If you do not provide us with a declaration of value of your goods or you do not require us to accept Regular Liability pursuant to clause 9.2 below, then in the event that we lose or damage your goods through our negligence or our breach of contract, we will pay you up to a maximum of £50.00 sterling for each item which is lost or damaged. In this respect an item is defined as any one article, suite, pair, set, complete case, package, carton or other container.
8.1.2 We may choose to repair or replace the damaged or lost item. However if we choose the repair the item we will not be liable for any depreciation in value.
8.1.3 Other than because of our negligence, we will not be liable for any loss, damage or failure to deliver the goods if it is caused by any of the following circumstances:
8.1.4 Fire howsoever caused.
8.1.5 War, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, act of God, industrial action or other such events outside our reasonable control.
8.1.6 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. This includes goods left within furniture or appliances.
8.1.7 Cleaning, repairing or restoring unless we did the work.
8.1.8 Moth or vermin or similar infestation.
8.1.9 Electrical or mechanical derangement to any appliance, instrument or equipment unless there is evidence of external impact.
8.1.10 Additionally by booking our services online you agree to all of these terms & conditions
8.1.11 Any goods in wardrobes, drawers or appliances, or in a package, bundle, case or other container not both packed and unpacked by us.
8.1.12 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of a similar kind, unless you have previously given us full information including value, and we have confirmed in writing that we will accept responsibility
8.1.13 Goods which have a relevant proven defect or are inherently defective.
8.1.14 Animals and their cages or tanks including pets, birds or fish.
8.1.15 Plants.
8.1.16 Refrigerated or frozen food or drink.
8.1.17 Other than because of our negligence, we will not be liable for damages or costs resulting indirectly from, or as a consequence of loss, damage, or failure to deliver the goods.

8.2 Regular Liability 
8.2.1 If you provide us with a declaration of the value of your goods and you agree to pay an additional charge the amount of our liability to you will be as follows:
8.2.1.1 In the event of loss or damage caused by our negligence or breach of contract, our liability to you will be assessed as a sum equivalent to the cost of their repair or replacement, taking into account the age and condition of the goods immediately prior to their loss or damage but subject to a maximum liability of £10,000 (unless we have agreed a higher amount with you).
8.2.1.2 Where the lost or damaged item is part of a pair or a set, our liability to you, where it is assessed to be the cost of replacement of that item, it is to be assessed as a sum equivalent to the cost of that item in isolation, not the cost of that item as part of a pair or set.
8.3 Any liability under clause 8.1 or 8.2 above is expressly subject to all or any other applicable exclusions set out elsewhere in this agreement

9. Delays in transit
9.1 Unless we specifically agreed all arrival and departure times are an estimate only.
9.2 If we do not keep to an agreed written time scale schedule and any delay is within our reasonable control we will pay your reasonable expenses which arise as a result of our not keeping to the agreed written time schedule. If through no fault of ours we are unable to deliver your goods, we will take them into store. This contract will then be fulfilled and any additional service(s), including delivery, will be at your expense.

10. Damage to premises
We shall only be liable for damage to premises caused by our negligence. Any damages to premises must be noted on the delivery receipt and confirmed in writing to us within seven days unless you request a reasonable extension which we agree in writing.

11. Time limits for claims
We will not be liable for any loss or damage to any goods unless any claim for loss or damage is notified to us in writing WITHIN SEVEN DAYS (this is a requirement of insurers) of either their collection by you or delivery by us to their destination, unless you request a reasonable extension which we agree in writing.

12. Our rights to withhold or dispose of goods
We have a legal right to withhold or ultimately dispose of some or all of the goods until you have paid all our charges and other payments due under this contract. These include any charges that we have paid out on your behalf. While we hold the goods and wait for payment you will be liable to pay all storage charges and other costs incurred as a result of our withholding your goods and these terms and conditions will continue to apply.

13. Disputes
13.1 If there is a dispute arising from this agreement which cannot be resolved either you or we may refer the matter to the Ombudsman subject always to the rules of the Scheme from time to time.

15. Sub-contracting the work
15.1 We reserve the right to sub-contract some or all of the work for which we have provided a quotation without reference to you.
15.2 If we sub-contract these conditions will still apply in full.

17. Whole agreement
These Terms and Conditions together with our quotation are intended to form the whole agreement between us and to prevail over any verbal discussions. Should we mutually agree to any variation of these terms such variation should be confirmed in writing. Any variation however agreed shall never invalidate the remainder of these Terms and Conditions.

18. Jurisdiction
This contract is subject to the laws of England and Wales if our principal place of business is situated in England or Wales.